FREQUENTLY ASKED QUESTIONS
Do you set up the furniture?
On a standard booking, no, we do not set up or style the furniture.
Our service is to provide you with the furnishings, which we will deliver to the address you give us and unpack it all. We will then pick up from the same spot in the same order we left it.
If you do need help to set up the furniture, please ask us while booking and we can see if it's possible. This will be an extra cost at an hourly rate.
How do I book Arch furniture to hire?
Start off by having a good look through the website at everything we offer!
Once you have a wishlist of items, head over to our contact page.
You can send us an email with any questions or you can use our booking query form and select the items you want, and let us know the quantities, event address and dates. From here we will reply to you with all the answers!
When is my booking confirmed?
After we have discussed the hire options with you, we will send you a quote.
This quote is valid for one week and we can hold the furniture included in that quote for that time. However your booking is not confirmed until we recieve a 30% non-refundable deposit.
How long is the hire period?
The 'per day' price for each piece of furniture is valid for 3 days.
What happens if something gets broken?
A lot of our pieces have been handmade or are one of a kind vintage finds. We hope you treat our furniture with love but we understand that accidents do happen.
What if we need to cancel our booking?
Life is packed full of surprises! We do understand if you need to cancel a booking and would appreciate as much notice as possible.
All deposits are 100% non refundable.
Where is Arch based?
Arch is based in Wellington, New Zealand.
If your event is outside of Wellington, just pop us an email and let us know where you plan to be and we can talk about getting it there!
If you want to come and visit us to view the furniture, please get in contact to organise a time to come to our Newtown workshop.
Do you collect after hours?
We prefer to deliver and collect within regular business hours but we do realise that some venues have strict timelines. The best thing to do is pop us an email and we can chat about timing.
Late night collections may incur an extra fee.
Is there a minimum booking amount?
Yes, we have a minimum hire spend of $200 excluding delivery costs.